We understand that occasionally guests will leave unhappy with their hair or service, and in the event a guest wants to return to the salon for a service improvement we always offer the following:

  • Return to their previous service provider, or the first available service provider

  • A credit for their next service to the salon if they are unable to return right away

  • A refund if they are so unhappy they do not wish to return

Redos are typically preformed within two weeks of the original appointment, however occasionally there are extenuating circumstances.

Redo reports are made at the time of the guests complaint, and are available to the original service provider by request.